Privacy Policy
Effective Date: 15/12/2024
At Wiso Technics and Communications Ltd (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our products and services. By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services. The information we may collect includes:
- Personal Information: Name, email address, phone number, and physical address.
- Payment Information: When you make a purchase, we may collect billing details and payment information.
- Service Details: Information about the products and services you inquire about or purchase from us, such as audiovisual systems, CCTV, electrical installations, solar water heaters, and remote control gates.
- Technical Information: IP address, browser type, and usage data when you interact with our website or communication platforms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, deliver, and maintain our products and services.
- To process payments and manage transactions.
- To communicate with you about updates, offers, and service-related inquiries.
- To improve our website, services, and customer experience.
- To comply with legal obligations and ensure the security of our systems.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted partners who assist in delivering our services (e.g., payment processors, installers, or technical support).
- Legal Requirements: If required by law or to protect the rights, property, or safety of Wiso Technics and Communications or others.
- Business Transfers: In the event of a merger, sale, or transfer of company assets, your information may be included in the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to safeguard your data, no system is entirely secure. Therefore, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights concerning your personal information:
- Access and Correction: Request access to or correction of your personal data.
- Data Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
- Communication Preferences: Opt out of receiving promotional communications by contacting us or using the unsubscribe link in our emails.
To exercise these rights, please contact us at wisotech@gmail.com.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze usage patterns. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Updates will be posted on our website with the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Wiso Technics and Communications Ltd
Gilfillan House, 5th Floor
Kenyatta Avenue, Nairobi
Email: wisotech@gmail.com
Phone: +254 722 678 511
By using our products and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.